Free quote: Call 07776 237952 | Rugby, Coventry & Warwickshire
Privacy Policy
Last updated: 1 April 2026
Who We Are
Phoenix Smart Repairs is a business providing mobile car body repair services in Rugby, Coventry, and Warwickshire.
Contact details:
Email: Info@phoenixsmartrepairs.co.uk
Phone: 07776 237952
Location: Rugby, Warwickshire, England
For the purposes of UK data protection law, Phoenix Smart Repairs is the data controller responsible for your personal data.
What Data We Collect
We may collect the following types of personal data:
When you use our contact form:
Your name, your email address, and the contents of your message.
When you become a customer:
Your name and contact details (phone number, email, address), details of the repair work carried out on your vehicle, vehicle registration and description, and before and after photographs of your vehicle.
When you visit our website:
Information collected automatically through cookies, including your IP address, browser type, pages visited, and how you found our website. This data is collected through Google Analytics and is used to understand how visitors use our site so we can improve it.
Why We Collect Your Data and Our Legal Basis
Under UK GDPR, we must have a lawful basis for processing your personal data. Here is what we use and why:
Contact form enquiries: We process this data based on your consent (you chose to contact us) and our legitimate interest in responding to enquiries about our services.
Customer records: We process this data to fulfil our contract with you (carrying out the repair work you have asked us to do) and for our legitimate business interests (keeping records of work completed, providing guarantees, and handling any follow-up queries).
Before and after photographs: We take these for our legitimate business interests, including documenting the quality of our work, providing evidence of repairs for guarantee purposes, and showcasing our work on our website and social media.
Google Analytics data: We process this data based on your consent (given through our cookie notice) and our legitimate interest in understanding how visitors use our website so we can improve it.
How We Use Your Data
We use your personal data to respond to your enquiries and provide quotes, carry out repair work you have requested, keep records of work completed for guarantee purposes, improve our website and services, and contact you about your repair if needed (for example, to arrange access or follow up on completed work).
We will never sell your personal data to anyone. We do not use your data for marketing unless you specifically ask us to keep you updated.
Who We Share Your Data With
We may share your data with Google (through Google Analytics) to help us understand website traffic. Google Analytics data is anonymised. You can find out more about how Google uses your data at policies.google.com/privacy. We also share data with GoDaddy, our website hosting provider, which processes contact form submissions on our behalf.
We do not share your personal data with any other third parties unless required to do so by law.
How Long We Keep Your Data
Contact form enquiries: We keep these for up to 12 months after your enquiry, or longer if you become a customer.
Customer records: We keep these for up to 6 years after the last work carried out, in line with HMRC requirements for sole traders and to cover our 12-month guarantee period.
Photographs: We keep before and after photos for up to 6 years. If we use photos on our website or social media, we will remove them at your request.
Google Analytics data: This is retained for 14 months in line with Google Analytics default settings.
Cookies
Our website uses cookies. Cookies are small text files stored on your device when you visit a website.
We use Google Analytics cookies, which help us understand how visitors use our website, such as which pages are most popular and how people find us. This information is anonymised and cannot be used to identify you personally. We also use essential cookies, which are needed for the website to work properly (for example, remembering your cookie preferences).
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block all cookies, some parts of our website may not work properly.
Your Rights
Under UK data protection law, you have the following rights:
Right to access: You can ask us for a copy of the personal data we hold about you.
Right to correction: You can ask us to correct any data that is wrong or incomplete.
Right to deletion: You can ask us to delete your personal data (though we may need to keep some data for legal or contractual reasons).
Right to restrict processing: You can ask us to limit how we use your data.
Right to object: You can object to us processing your data for certain purposes.
Right to data portability: You can ask us to provide your data in a format that can be transferred to another organisation.
To exercise any of these rights, please contact us at danfarrer@aol.com or call 07776 237952. We will respond to your request within one month.
How to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
We would appreciate the chance to address your concerns before you contact the ICO, so please get in touch with us first.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top.
Cookie Policy
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